Comparison of Guest-Note's three Editions:
Lite / Standard / Enterprise
Guest-Note is designed to manage and improve all customer communication (feedback and reviews). It's simple to use, easy to implement and vastly improves your customer recovery and relationships.
| Features
Call to request an online |
Lite$ 150 per month Get Started |
Standard$ 495 per month Get Started |
EnterpriseCall for Quote Get Started |
|---|---|---|---|
|
Notes
Guest-Note Lite and Standard editions come with an ample number of notes each month (for organization sizes each version is designed to serve) and the Enterprise Edition has no limit on monthly notes. Anytime notes exceed edition limits, Extra note packs come in bundles of 100 and billed at $25. A Note constitutes a complete Case/Ticket (which includes the back and forth and inner communications needed to close out a case with a customer.) |
100 | 500 | Unlimited |
|
Concurrent Projects
Enterprise supports up to ten different projects. For example, businesses operating more than one brand or have distinct operating units, each can be set up as separate projects. E.g., online vs. brick and mortar. |
1 project | 1 project | 10 projects |
Social Media Integration
Complaints or other comments that demand attention and a response can easily be tagged and brought into Guest-Note to answer. |
|||
Storage Space
Additional storage space can be purchased if needed, but the space provided is usually keeping two years of data available on the system before Archiving. |
3 GB | 5 GB | 20 GB |
Yelp
Guest-Note can monitor reviews on Yelp and bring over any review that falls short of the threshold star rating you set. |
* | * | * |
SMS Capabilities
Guest-Note supports SMS text messaging. Customer text messages can be received and responded to from within GN. |
|||
Text Mining / Machine Learning
The enterprise edition introduces Machine Learning and additional algorithms that add to the systems' ability to bring hidden problems to light. |
Limited | Comprehensive | |
Post Resolution Feedback
A feature that sends an email to the guest after a case is closed and prompts the customer with "Not Satisfied," "Neutral," or "Completely Satisfied" to which "one click" submits their response. |
|||
Knowledge Base
Knowledge Base support with immediate answers and solutions to commonly reported problems. While each version incorporates machine learning to power this feature and continually improve solutions, the Enterprise version uses additional algorithms to pick up on more nuances in the data. |
Limited | Comprehensive | |
Customer Uploaded Images
Sometimes a picture can be worth a thousand words. If the guest wants to support their comments with a photo, they can easily upload one. Should additional images be needed, they are available at an additional cost. |
1 * | 1 * | 3 * |
Call Center Support
Enterprise includes additional tools to support a call or contact center – where all items go first before being distributed. |
|||
Customer Uploaded Video
Enterprise can support more than one brand, or if they are distinct operational differences. |
* | 1 | |
API
Our API enables programmatic access to all data held within GN. |
|||
Chatbot Support
Can add customer Chat |
|||
| Get Started | Get Started | Get Started |
Security above all. Designed to protect your data & privacy at every layer.