Customer Feedback Management, Better Than It's Ever Been.

Guest-Note is super-easy to set up and easy to onboard your team. All three versions of Guest-Note (Enterprise, Standard, and Lite) are priced affordably – just one flat subscription rate with No Individual User Licensing Fees, no matter your organization's size. Guest-Note is the future of customer feedback management, supplying tools and processes to help organizations achieve “Customer-Centric”.

Easy to Setup - and Easy to Use

  • Easily integrates with your applicable corporate assets, i.e. website, social media, etc.
  • Requires minimal IT resources to set up and zero time to maintain
  • It reflects your corporate brand and is indistinguishable from the rest of your website
  • The system is cloud based and scales effortlessly
  • Optimized for mobile - so cases can be monitored and addressed by those not tied to a desk
  • Designed to save on labor cost as well as enable better customer response times and improved customer recovery
  • As easy to use as a social media site. Customers can communicate with your organization using written comments, photos, and even video
  • Automated Case management and distribution
  • Case time tracking and color coding
  • Customer Follow-Up Accountability Loop

Guest-Note Knowledge Base

Raw information is noise; structured Information is Knowledge. Quick access to knowledge is the power to solve problems and satisfy the customer.

No need to repeat past mistakes. Neither is it productive to seek new solutions to issues already solved successfully. Guest-Note uses Machine Learning to build a formidable knowledge base where answers to customer issues are easily accessible.

Over time the knowledge base within Guest-Note continues to improve and provide better solutions. This feature assist newly hired service-reps, making them sound like seasoned pros in their ability to address customer issues. You can also allow customers direct access to the knowledge base to obtain the answers they seek quickly and further reduce staff requirements of your guest relations department.

Machine learning algorithms frequently run, so vital information relating to product recalls, construction issues, unplanned closures, etc., are identified and accessible for addressing customer inquiries.

Machine Learning - find a “Needle in a Haystack” before it goes viral.
Advanced Text Mining and Machine Learning Algorithms Spot Trends, Solve Problems, And Identify Opportunities - Quickly!
Responsiveness: Because Minutes Matter

Many businesses still set 24-48 hours as the goal for responding to customer feedback, but in today's world, that's no longer acceptable. Due, in part, to Social Media, today's customers expect answers to their queries within hours if not minutes.

Quickly Route Feedback to the Right People

One of the best ways to reduce the chances of an error being repeated is by assigning the solution to the team members and management closest to the issue. Guest-Note can automatically route feedback to where it needs to go.

Rapid Response Helps You Recover Customers
  • 27% of Americans report that ineffective customer service is their number one frustration (Statista). Another 12% of Americans rate their number one frustration as “lack of speed” (Statista).
  • 72% of customers say that explaining their problems to multiple people is poor customer service (Dimensional Research).
  • 79% of consumers who used feedback to complain about poor customer experience online were ignored (Harris Interactive).
  • 33% of consumers would recommend a brand that provides a quick but ineffective response (Nielsen-McKinsey).
  • Only 17% of consumers would recommend a brand that provides a slow but effective solution (Nielsen-McKinsey).
Smart Categorization and Content Tags increases the value of information.

Guest-Note provides a variety of categorization and tagging tools to enhance content identification, search, and retrieval. For uncategorized posts, Guest-Note uses its machine learning and AI to automatically suggest the best categories to tag a comment with.

Ready to see how Guest-Note works? Schedule a Demo