Customer Feedback Management, Better Than It's Ever Been.
Guest-Note is super-easy to set up and easy to onboard your team. All three versions of Guest-Note (Enterprise, Standard, and Lite) are priced affordably – just one flat subscription rate with No Individual User Licensing Fees, no matter your organization's size. Guest-Note is the future of customer feedback management, supplying tools and processes to help organizations achieve “Customer-Centric”.
Easy to Setup - and Easy to Use
Guest-Note Knowledge Base
No need to repeat past mistakes. Neither is it productive to seek new solutions to issues already solved successfully. Guest-Note uses Machine Learning to build a formidable knowledge base where answers to customer issues are easily accessible.
Over time the knowledge base within Guest-Note continues to improve and provide better solutions. This feature assist newly hired service-reps, making them sound like seasoned pros in their ability to address customer issues. You can also allow customers direct access to the knowledge base to obtain the answers they seek quickly and further reduce staff requirements of your guest relations department.
Machine learning algorithms frequently run, so vital information relating to product recalls, construction issues, unplanned closures, etc., are identified and accessible for addressing customer inquiries.
Machine Learning - find a “Needle in a Haystack” before it goes viral.
Many businesses still set 24-48 hours as the goal for responding to customer feedback, but in today's world, that's no longer acceptable. Due, in part, to Social Media, today's customers expect answers to their queries within hours if not minutes.
One of the best ways to reduce the chances of an error being repeated is by assigning the solution to the team members and management closest to the issue. Guest-Note can automatically route feedback to where it needs to go.
Smart Categorization and Content Tags increases the value of information.
Guest-Note provides a variety of categorization and tagging tools to enhance content identification, search, and retrieval. For uncategorized posts, Guest-Note uses its machine learning and AI to automatically suggest the best categories to tag a comment with.